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All goods displayed on our site are in stock and available for immediate shipping
In exceptional situation, we will inform you promptly and suggest appropriate alternatives.
Models which are labeled "pre-order" are still in the manufacturing process;
the estimated date of availability is displayed in the product description
France: delivery time 2 days
Germany, Belgium, Netherlands, Luxemburg: delivery time 2 - 3 days
Suisse, Italie, Grande-Bretagne, Espagne, Danemark, Suède, Finlande
Rest of Europe: 4 to 5 days
USA, Canada : 5 to 6 days
Rest of the world : 8 to 10 days
Delivery times are indicative only and may vary
Shipping offered on orders worth more than 150 euros
The above shipping offer is only available in France, Germany, Belgium, Luxembourg and the Netherlands
For all other destinations, AND FOR ORDERS LESS THAN 150 €, do not hesitate to fill your basket and make a simulation of order.
The shipping costs will be calculated once you have entered your address and country of residence, and before you are requested to make the payment for your order
NOTE: Non-standard products such as display cases, armchairs, tyre chocks etc. are treated differently due to their heavy weight and/or large volume
Your goods will be packaged with care for maximum protection
All parcels are packaged with loving care by us here in our workshop
Fragile items are surrounded in protective foam
Our return rates for damage to goods are amongst the lowest on the market
How to contact us:
Our team is located in Vesoul, France. We can talk to you in English, German and French.
You can contact us here :
Contact form
By phone from 9 a.m. to 6 p.m.
By post:
DEFIEM - Selection RS
17 rue Robert Fontesse
70000 VESOUL
France
We reduce our carbon footprint and contribute to sustainable development.
We use recyclable packaging
Our foam packaging uses recycled foam offcuts which are a by product of a neighbouring business
We sort our waste. 90% of them are recycled.
Our showroom and workshop is heated by an energy efficient system. We use LED lighting
Each order is carefully packed to be as compact as possible, thereby minimizing parcel size and reducing the carbon footprint to the minimum (more compact parcels save on packing materials)
1 Are you an end user resident in the EU? You will be charged VAT but there are no customs tariffs
You will be charged VAT but there are no customs tarifs
2. Are you a French business?
You will be charged VAT/TVA (can be recovered) but no customs tariffs
3. Is your business based in the European Union?
If you supply us with your VAT number, you pay neither VAT nor customs tariffs
While you are placing your order, enter your VAT number in the appropriate text field
4. Are you an end user or business based outside the European Union?
You are VAT exempt but customs tariffs will be charged. Note: customs duties depend on your country of origin
Credit Card
Visa - Eurocard - Mastercard - American Express
Bank Transfer
PAYPAL
Cheque (only French cheques)
Payment in 4 installments (via credit card depending on country)
Number of reviews: 4332
Average rating: 4.95/5
99.2%
(4297 reviews)
0.6%
(24 reviews)
0.3%
(11 reviews)
Cependant pour les retours, c est un peu plus long. Suis toujours en attente de mon accord de retour afin de me faire rembourser
Merci de faire le nécessaire
Le produit est très bien emballé, bien fini et très joli. Le seul point négatif que j'ai est que la voiture a été expédiée un peu tard, malgré cela elle est tout de même arrivée dans les temps. Temps entre la commande et la réception : 8 jours.
Cher Quentin,
Nous tenons à vous remercier chaleureusement pour votre achat et pour avoir pris le temps de partager votre avis sur notre boutique. Nous sommes ravis de savoir que vous avez apprécié le produit, son emballage soigné et son esthétique.
Nous tenons à présenter nos excuses pour le léger retard dans la livraison de votre voiture miniature. Nous comprenons l'importance de recevoir vos commandes en temps opportun, et nous regrettons tout désagrément que cela a pu causer.
Le retard exceptionnel de l'expédition de votre commande est attribuable à un volume inhabituellement élevé de commandes, en particulier lors de la période précédent Noël. Nous faisons tout notre possible pour améliorer nos processus afin d'éviter de tels retards à l'avenir.
Encore une fois, merci de faire partie de notre communauté de clients satisfaits. Nous vous souhaitons d'excellentes fêtes de fin d'année.
Cordialement,
Charline - RS Selection