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All goods displayed on our site are in stock and available for immediate shipping
In exceptional situation, we will inform you promptly and suggest appropriate alternatives.
Models which are labeled "pre-order" are still in the manufacturing process;
the estimated date of availability is displayed in the product description
France: delivery time 2 days
Germany, Belgium, Netherlands, Luxemburg: delivery time 2 - 3 days
Suisse, Italie, Grande-Bretagne, Espagne, Danemark, Suède, Finlande
Rest of Europe: 4 to 5 days
USA, Canada : 5 to 6 days
Rest of the world : 8 to 10 days
Delivery times are indicative only and may vary
Shipping offered on orders worth more than 150 euros
The above shipping offer is only available in France, Germany, Belgium, Luxembourg and the Netherlands
For all other destinations, AND FOR ORDERS LESS THAN 150 €, do not hesitate to fill your basket and make a simulation of order.
The shipping costs will be calculated once you have entered your address and country of residence, and before you are requested to make the payment for your order
NOTE: Non-standard products such as display cases, armchairs, tyre chocks etc. are treated differently due to their heavy weight and/or large volume
Your goods will be packaged with care for maximum protection
All parcels are packaged with loving care by us here in our workshop
Fragile items are surrounded in protective foam
Our return rates for damage to goods are amongst the lowest on the market
How to contact us:
Our team is located in Vesoul, France. We can talk to you in English, German and French.
You can contact us here :
Contact form
By phone from 9 a.m. to 6 p.m.
By post:
DEFIEM - Selection RS
17 rue Robert Fontesse
70000 VESOUL
France
We reduce our carbon footprint and contribute to sustainable development.
We use recyclable packaging
Our foam packaging uses recycled foam offcuts which are a by product of a neighbouring business
We sort our waste. 90% of them are recycled.
Our showroom and workshop is heated by an energy efficient system. We use LED lighting
Each order is carefully packed to be as compact as possible, thereby minimizing parcel size and reducing the carbon footprint to the minimum (more compact parcels save on packing materials)
1 Are you an end user resident in the EU? You will be charged VAT but there are no customs tariffs
You will be charged VAT but there are no customs tarifs
2. Are you a French business?
You will be charged VAT/TVA (can be recovered) but no customs tariffs
3. Is your business based in the European Union?
If you supply us with your VAT number, you pay neither VAT nor customs tariffs
While you are placing your order, enter your VAT number in the appropriate text field
4. Are you an end user or business based outside the European Union?
You are VAT exempt but customs tariffs will be charged. Note: customs duties depend on your country of origin
Credit Card
Visa - Eurocard - Mastercard - American Express
Bank Transfer
PAYPAL
Cheque (only French cheques)
Payment in 4 installments (via credit card depending on country)
Number of reviews: 4173
Average rating: 4.95/5
99.2%
(4141 reviews)
0.5%
(22 reviews)
0.2%
(10 reviews)
Bonjour
Il est surprenant de demander une évaluation sur votre boutique alors que vous êtes incapable de répondre à deux mails... L\'un vous vous informant d\'un tarif excessif sur les fauteuils et l\'autre vous annonçant la bonne livraison du colis... Répondre à un mail mais pas forcément une surcharge de travail... dommage.... 5 étoiles quand même pour l\'emballage de l\'objet et la rapidité d\'expédition....
Cordialement
Bonjour Ghislain,
Nous vous remercions vivement pour votre avis enthousiaste et vos notes de 10/10 concernant les produits, l'emballage, la qualité et le service.
Nous sommes heureux d'avoir pu vous satisfaire.
Nous répondons systématiquement à tous les messages et en général sous 24 heures, même durant la période actuelle.
Il semble donc y a voir un problème. Nous recherchons sans tarder vos messages restés sans réponses et vous répondrons par email.
Concernant les frais de port, nous avons réduit nos tarifs il y a quelques semaines grâce à d'âpres négociations avec les transporteurs et nous recevons des messages de satisfaction chaque jour. Vous estimez cependant que c'est trop cher. Avez-vous des liens avec des transporteurs qui sauraient expédier qualitativement sur palette des produits de cette dimension, chez des particuliers, pour un tarif inférieur ?
Avez-vous des exemples à nous donner ? Nous serions heureux de faire encore mieux !
A très bientôt,
Bertrand et l'équipe RS Selection